General HELP FAQ

I can’t hear. What should I do?

1. Make sure your headphones or computer speakers are plugged in and turned on/up.

2. Check the main audio control panel for your operating system to make sure your speaker/headphone volume is up and that there is no mute symbol (red no entry sign) displayed.

3. In the viewer, ensure that Streaming Music & Media are enabled in the Edit > Preferences > Sound & Media tab, and that the volume sliders for streaming music and media are turned up and that there is no mute symbol (red no entry sign) on the speaker icon next to those.

4. Make sure the Master Volume in your viewer is turned up. On the  Viewer, the master volume slider is in the lower right hand corner above the “Mini-Map” button.


How do I move my camera?

Mouse: Hold down the ALT+LEFT MOUSE BUTTON and move your mouse to move your camera.

Keyboard: Use ALT+ARROW KEYS

Touch Pad: Hold down ALT+LEFT MOUSE BUTTON and use your touchpad to move the camera.

On Screen Controls: Go to View > Camera controls to enable the on-screen camera control interface. (Bottom bar for Firestorm users.)

How do I increase my draw distance?

In the  viewer, click the small up arrow in the bottom right corner of the screen (above Inventory button) and use the slider to increase your draw distance.

You can also go to Edit > Preferences > Graphics > Custom > and increase the Draw Distance slider there.

I am seeing the name UNKNOWN USER, how do I fix it?

You need to clear your viewer cache and log out and back into the conference grid.

To do this go to Edit > Preferences > Network > Clear Cache. Then exit the viewer and log back in.

I see myself as a cloud. What should I do?

Solution 1: First try a rebake (CTRL+ALT+R) several times. If that does not help, select Rebake from Advanced>>Character>>Rebake Textures.

Solution 2: Try wearing different Shape/Skin/Hair/Eyes

Solution 3: Pick up and use the Blank Avatar Kit that can be found on the Landing Zones > Clothing Area.

HyperGrid Users: It is very important that you make sure your avatar has fully loaded on your home grid before making the hypergrid jump! If you do not wait for your avatar to fully load on your home grid, you may appear as a persistent cloud when you jump to the conference grid.

What is OpenSimulator?

OpenSimulator is an open-source platform that supports the creation of collaborative, immersive, distributed and social 3D virtual environments over the Internet. Started in 2007 and developed by individuals and organizations large and small, it has become a versatile system with which anyone can experiment. OpenSimulator software is now the basis for many “grids” of varying sizes and purposes.

For more information, view the OpenSimulator wiki.

Wait, I still have questions, who do I contact?

Please use the Contact form for additional inquiries, and thanks for your interest in the first annual SirinHGpole Community Conference !